Our Commitment to Service

Sonitrol is a premium service organization.

Our systems and services are backed by an exclusive Commitment to Service. There are no other companies in our industry that stand behind their products and service in this manner.

Satisfaction Guarantee

After six months of service if you are dissatisfied for any reason, Sonitrol will remove our equipment from your premises and refund all fees—no questions asked.

Service Guarantee

If your audio intrusion detection system requires emergency service, we will have someone on site the same day. If we’re unable to complete the repair (and you’re unable to arm your system), Sonitrol will pay for a security guard to watch over your facility until we’re able to get it up and running again.

False Alarm Guarantee

If you receive a fine for a false alarm that was dispatched in error by Sonitrol and caused solely by Sonitrol’s audio detection system (not by your personnel, the telephone company or an Act of God), Sonitrol will pay the fine.

Performance Guarantee

If you experience a break-in, and Sonitrol fails to dispatch the authorities on an alarm communicated to our Central Station, Sonitrol will pay up to $5,000 of that loss.