Celebrate our 50th Anniversary with us!

Fifty years ago, in 1969, our founder, Dr. William Standring, “Doc”, opened Sonitrol of Evansville to help police reduce false alarms and to increase criminal apprehensions. Since then, our location has played an essential role in achieving Sonitrol corporate’s apprehension rate of over 180,140 criminals and counting. What began as one man’s vision of helping police catch criminals has grown into a trusted family of people who value each other, their clients, and their community. We couldn’t have achieved this milestone without the continued support of our customers, fire department, and law enforcement officers alike, which is why we’d like to invite you all to celebrate with us.
We would love to see you on Friday, September 13, 2019 between 11a.m.-2p.m. for our 50thAnniversary Open House. In addition to serving delicious barbecue and sides from our local favorite, Miller’s BBQ Catering, we will be giving tours of our Central Station, the heart of Sonitrol, where our operators work 24 hours a day to monitor our customers’ verified alarms. With the Central Station tour, you will find out how operators listen to live audio feed to determine whether or not to dispatch police. Join us for free barbecue, take a tour of our operation, and celebrate with us. We are excited for the next fifty years to come!

You’re invited!
When: Friday, September 13, 2019
Time: 11a.m.-2p.m.
Where: Sonitrol of Evansville
208 NW Third Street
Evansville, IN 47708

Call us with any questions: (800) 444-1191 or email: info@sonitrolev.com

50th Anniversary flyer

The Three a.m. Wake-up Call

It’s three a.m. You are sound asleep, dreaming about that beach vacation you’re planning. Your toes are in the sand, the waves are gently lapping against the shore, when all of a sudden, an earthquake hits! Wait, it’s not an earthquake. It’s your cellphone buzzing across your nightstand. Why is my phone ringing at three a.m.? I was having the best dream!

No one wants to get that call. If you are a Sonitrol customer, you could be on the receiving end of one of those calls from our Central Station operators. Why? Has there been a break-in at your business? Maybe not. Often times, it’s not your usual suspect. A criminal hasn’t triggered the alarm at your facility. The culprit? An unsecured door, blown open by a summer storm or a gust of wind. Yep. A door.

But doors are great, right? They help protect the people who should be there and keep the noise, weather, unauthorized people, and zombies out. And with a Sonitrol security system at your business or residence, you’ve really added protection to your property, valuables, and loved ones. We’ve installed door contacts so that when your system is armed and a door is opened, our monitoring team will dispatch police.

How do the door contacts work?

A door contact has two components. First, there is the switch part that is attached to the doorframe. It can be wirelessly powered with a battery or wired directly to the security panel. The second part of the contact is a magnet. The two components need to meet up when the door is closed to let the control panel know that the door is shut. The standard allowable gap between the contact and magnet before it goes into alarm is ¾ of an inch. Once the magnet is farther than ¾ of an inch, the alarm point is considered open, and if the system is armed, our operators will be notified.

So how could a door cause a false alarm?

Sometimes, buildings settle, doors become misaligned, screws in hinges become loose, and doors and doorframes swell and shrink with changing seasons. It may sound as unlikely as a zombie knocking down your door, but it’s a common cause of false alarms.

So, what can you do?

  • Make sure all of your doors close properly. Can you pull the door open without turning the doorknob? Is there play in the door? When you pull on the handle, is it tight? Or does it wiggle and move?
  • Check the door hinges. The hinges should be checked to make sure screws have not loosened and the strike plate on the frame is installed properly and not damaged. Make sure the latch on the door is contacting the strike plate on the doorframe.
  • Check the door contact on occasion. Over time, the contact and the magnet can become misaligned or components can become damaged. Are both components of the door contact mounted properly and meeting when the door is closed?

Checking to make sure your doors are closed and secure and fixing older doors will help ensure that your building is protected when you arm the security system. It can increase police safety, too. Police safety? You bet. Avoiding these false alarms keeps our police from rushing across town when it isn’t necessary. On a windy night, or when a summer storm might be rolling in, that extra few minutes to check your doors could help make sure you enjoy those beach vacation dreams and don’t get a three a.m. wake-up call!

peaceful sleep

Protect your business day or night!

Often times, when people think of business security systems, they only consider how an alarm will protect their location after hours. But let’s look at how a verified alarm system, specifically, Sonitrol’s TotalGuard™ alarm, can offer your company, or even your school, protection during your daytime business hours.

You may be wondering…What is TotalGuard™? This is an ALL-IN-ONE intrusion detection solution that includes impact-activated audio, glass break analytics, motion detection and video verification. The TotalGuard™ system has wireless connectivity and complete volumetric intrusion detection. Once armed, which can be done via your Sonitrol Mobile app, the alarm works around the clock to protect your business.

So how can it help you during daytime business hours when it isn’t even armed? When a TotalGuard™ alarm is paired with our unique panic button, our Central Station operators will have instant access to live video and audio feed the moment you press your panic button. A variety of business settings might have need for this sort of set-up, such as gas stations, banks, fast food restaurants, and convenience stores. Here are a few scenarios where this could benefit your company during regular business hours:

  • Unruly individuals. From customers losing tempers to belligerent individuals acting aggressively to your cashier or staff at a gas station or small business shop, in the security business, we’ve seen it all. Sometimes, employees find themselves in a situation that has intensified in an instant, and for the safety of customers and themselves, they need the police there right away. Once they press the panic button, our Central Station operators will see live video and hear live audio feed from the TotalGuard™ system, while simultaneously dispatching police. Our team will give the police details as to what is happening in your business.
  • Active threats. Gas stations, fast food restaurants, convenience stores, jewelry stores, pawn shops, and banks jump to mind as potential targets for hold-ups or active threats. While we hope it never happens, being prepared with a TotalGuard™ alarm and panic button could save lives by providing responding law enforcement with critical information. In the terrible event of a hold-up, a bank teller, for example, can press the panic button and instantly activate our TotalGuard™ camera to allow our operators to relay real time information with live video and audio feed to police as they race to the scene.
  • School threats. By adding a TotalGuard™ camera and panic button to your school office, your front desk staff can alert us the moment something goes wrong, with the press of a button. The instant your school panic button is pressed our Central Station operators will notify police while seeing, recording, and sharing real-time details with law enforcement. This extra level of security can help police secure your campus and protect your students and staff during any school threat.

TotalGuard™ is an affordable camera alarm solution, turned on and off from your Sonitrol Mobile app. Not only will TotalGuard™ provide all-inclusive verified protection for your business after hours, paired with our panic button, it gives you dependable emergency assistance for your employees, customers, students, and company when you’re open for business. For a free consultation with our security professionals and to hear about our zero-down TotalGuard™ installation special, contact us at (800) 444-1191.

 

TG STRIP MALL

Apprehension – Owensboro PD catches a couple of turkeys!

apprehensionWhile most of us were enjoying our long Thanksgiving weekend, Owensboro Police officers and Sonitrol operators were on the job keeping community property safe.

On Saturday morning at 1:52 am, operators received an audio alarm at an Owensboro church.  Police were immediately dispatched.  At 2:02 am, Sonitrol again contacted police dispatch to let them know there was another alarm on a new door.  Operators were informed that officers were on the scene.  The key holder called to let Sonitrol know that two teenagers were apprehended and 2 more were on the run.

A big THANK YOU, to the Owensboro Police Department!

Verified systems are the way of the future.  They help police by reducing false alarms.  And when an alarm is verified, police are dispatched to a burglary in progress and not just another burglary alarm.   Police can respond knowing they might catch the burglar in the act.  Catching the burglar in the act, allows the property owner keep their property and limits the loss to just a broken door or window.

If you are interested in a free assessment for a verified system, contact us.

Apprehension – Does your business security provide 100% coverage?

business security

We would like to thank our Evansville Police Department for their excellent response time resulting in another apprehension for a Sonitrol customer!  Only Sonitrol can provide this kind of coverage. See the EPD update below:

Sent out by EPD –

Community: Police respond to burglary alarm, catch suspect in the act

Evansville Police responded to an alarm at the Nation’s Pharmacy at 3408 N 1st Ave around 3:30 Monday morning.
When the first officer arrived, he began checking the business. While he was doing the check, he saw a man drop down from the ceiling into the business. Other officers arrived and set up a perimeter around the building. Officers saw the man looking through medications and loading items into a bag.
The suspect, JUSTIN BURTON, exited the building and was confronted by police. Burton ran towards the northwest as officers chased him. Burton was captured after a brief chase. Burton dropped the bag of stolen items, but officers recovered it after the chase. The bag contained several thousand pills.
During the burglary and theft, Burton caused an estimated $3,000 in damage to the store’s medication dispensing machine.
Burton was arrested for:
Burglary L5 Felony
Theft Level 6 Felony
Resisting Law Enforcement Class A Misdemeanor
Criminal Mischief Class A Misdemeanor

 

Listen back – Will all my employees have their own code?

Listen back – the place where you can come to find your security solutions!

This question comes from Launi in Evansville, IN:

Launi asks:  Will all my employees have to use the same code or can I give them individual codes?security solutions

First decide who really needs a code.  If an employee come into work, after you open and leaves before everyone else, they probably don’t need a code.  The less people that have a code, the easier it will be to manage your system.  The easier it is to manage your system, the more secure your system will be.

Once you have decided who needs a code, give everyone their own.  By issuing a different user code for everyone,  you give everyone their own security identity.  When they arm or disarm the system, the system will record who armed it and time stamp it.  The system then keeps a record of all activity.  If you have chosen Sonitrol of Evansville as your service provider, we will email you free activity reports at your request.  On certain systems you can view these reports online.  Some of these systems even allow you to add and delete users on your smart phone or smart device.

Last piece of advice – for the most secure system possible, make sure that you keep your information updated.  If an employee retires or leaves, delete them.  Do not reissue their number to a new employee.  Ask you security provider to send you a user report from time to time.  Once again, if you have Sonitrol of Evansville, you can have these automatically emailed to you weekly, monthly, quarterly, bi-annually, even annually.  Even if you have excellent employee retention, you still want to review your user report and call list (updated call list; VERY very important) to make sure this information is current.

Launi, I hope we have answered your question.

Do you have a question about security systems?  Email us at info@sonitrolev.com.

 

 

 

Small Office Renovation? Don’t forget about your security system.

small officeSmall office renovation??

By Chris Dingman – Operations Manager

Whether you have a large or small office, your security system was originally designed and installed, for the number of doors and entry points that office has, to give you have the best possible protection.

Gaps in Protection

When renovations occur sometimes your protection needs to be revamped as well. Adding or removing walls can have an effect on how equipment will work. In a retail store adding a wall to create more space to display merchandise can block motion or audio detectors from covering what it used to cover. The new display may create an unprotected area for you.

False alarms

Taking out a wall can create false alarms. You spent a lot of time and money creating that open concept you have always wanted, but the motion detector that was ending at the wall, now catches the curtains blowing when the heat turns on. Adding beautiful French doors out to the patio can also create an unprotected entry point.

Off the wall, into your phone

Taking the time to call your security company to review your coverage when even small office renovations are done can make sure you have the coverage you expect. It’s also a good time to find out how the latest technology can make your life easier, allowing you to get rid of your phone line and having your alarm system communicate over the internet or cell, and getting a smart phone app to arm and disarm your system.

After recovering from your construction and clean up, you don’t want to have to deal with false alarms or an insurance claim because your renovations created an unprotected area. A good security company is invested in your protection.  Give them the plans before your renovation, so they can give you the best possible protection.

For more information on your integrated security options, contact us.

“How do I know the technician won’t come back and rob me?”

A new security system customer asked an installation technician this question. The technician shrugged his shoulders, because he had never thought about it, and said, “I guess, you don’t.”
Choosing a company to provide you with security, should not be a “click of the mouse” decision. These people will not only be securing valuables, but irreplaceable personal mementos and possibly your loved ones. Your decision should come with some background knowledge on the company. What kind of research should you do before making this choice?

1. How long has the company been in business?

The last thing you want to invest in, is a “fly-by-night” company to provide security at your home or office. Most state websites offer a business entity report. These reports can tell you whether the business is registered in the state, and for how long. Simply type in your state’s abbreviation followed by .gov in your browser bar.

When you get to your state’s website, search for business entity and then type in the company’s name. Companies who have longevity, usually have experience backed by excellent customer service and are a community landmark for a reason. The Better Business Bureau is also another good source of information to research a security provider.

2. Who do they hire?

A natural assumption would be that all security providers run a background check on their potential employees. After all, the consultants and technicians come into your home or place of business, see all your valuables and where they are located. As a customer, you must trust that the installers will “hook up” your system properly. Then there is a monitoring crew, which you will probably never meet, watching for alarms and dispatching the proper authorities. If your provider is serious about keeping you safe, they will choose to spend the extra money to find upstanding citizens to add to their team!

3. Who will help you after you sign the agreement?

Naturally, we would assume that when someone sells us a product, the company that employees them, will be responsible for helping with any after sale issues or questions. Often larger security companies use independently owned, smaller companies to push their product. These companies come and go and their mindset is to sell, sell, sell. Once the account is sold, you never hear from them again. Another company will then install and service the system. Confirm that the same company that sells the security system, will be responsible for installation, monitoring, and servicing the system. This may save you a ton of hassle if you need to speak to someone regarding “after the sale” questions or issues.

If you have questions or you would like a free assessment on a fire and security system, contact us.

2 Apprehensions, 6 days after installation of verified video system

This morning at 3 am, central station operators received a verified video alarm. Operators were able to view 2 suspects roaming in the warehouse. Police were immediately dispatched. After a search of the building by the K9 unit, law enforcement found suspects hiding on the roof. See actual footage of apprehension:

Apprehension

Special thanks to our wonderful law enforcement!

Sonitrol commercial security customers, contact us now for special pricing to upgrade your system to these monitored motion viewers. Outdoor security solutions also available. Schedule an appointment with your consultant and take advantage of this special offer.

Why invest in CCTV remote cloud video?

Dear Burglars,

You may think you are smarter than the people that you are burglarizing. But you’re not!



This suspect crawled through the ceiling of an abandoned supermarket, cut a hole into the wall of the neighboring T. J. Maxx store, then emptied a safe full of cash. He disabled a conventional alarm system, cameras and DVRs. A true professional! And yet, T. J. Maxx still had this crystal clear video which could be accessed by the corporate office in Massachusetts or the police department in Cottonwood Heights, Utah. How is this possible? Using CCTV remote cloud video!

Secure cloud technology

Secure cloud technology is ever growing. Amazon, Google, Facebook, and Twitter all utilize cloud technology to allow users access to their account whenever and wherever they have internet service. Many banking institutions utilize the cloud to give customers 24 hour access to their account information. As a business owner, you can’t physically be at your building 24 hours a day, 7 days a week. But with cloud technology, you can be several places at one time. New secure technology has made it possible to view these cameras whenever and wherever there is a wi-fi connection. So if you are not by a computer, they can pull up their account on a smart phone or other computer, login in and view live footage from any camera connected to the cloud. Cloud even allows users the ability to view recorded footage on a smart phone and high definition footage on any computer. Save a clip to the computer and send it immediately to law enforcement.

3 Reasons to invest in the Cloud

  • Health Monitoring – if a camera fails, or is disconnected, an email is immediately sent to the owner or IT administrator notifying them of a possible failure
  • Safe Video Footage –  Video footage stored in the cloud cannot be damaged or manipulated by vandals.
  • Cost effective – This maintenance free security solution offers users free upgrades.  No software to buy or download.  Use any smartphone, ipad, or computer to access your secure account to view your cameras.  View recorded footage on any device. High definition footage is available to download on any computer.

If you are interested in adding this technolgy to your security aresenol, contact us. Questions or comments? Let us know.