We are very thankful for our many awesome customers! We sincerely appreciate that you have made the choice to use Sonitrol as your security provider.
Management would also like to thank our team! We can do what we do because of an awesome team like you!
HAPPY THANKSGIVING EVERYONE!
APPREHENSION
Last night at 12:52 am, New Castle Police responded to an alarm at a local consignment shop. Police arrived to find the suspect exit and then dart back in the shop. They arrested one individual!
If your burglar alarm scares a burglar away with your property, you may never get your property back! Catching them in the act is a BIG DEAL!
Here’s how one police chief described verified alarms: “Alarms that merit a higher response…get the response they need to make arrests. And that’s what we are all going for here. Because if you take that guy off the street, that’s committing the offenses, you solve that crime. You probably solve a handful of crimes that have occurred before that, that that guy has already committed, that you can tie to this one or that he confesses to. And then you prevent all the crimes that he’s not going to do while he is sitting in jail. So it’s a big deal to make an arrest, on one of these calls!”
So help your police and sheriff departments! Get a Sonitrol system!
We would like to thank our Evansville Police Department for their excellent response time resulting in another apprehension for a Sonitrol customer! Only Sonitrol can provide this kind of coverage. See the EPD update below:
Sent out by EPD –
Community: Police respond to burglary alarm, catch suspect in the act
Evansville Police responded to an alarm at the Nation’s Pharmacy at 3408 N 1st Ave around 3:30 Monday morning.
When the first officer arrived, he began checking the business. While he was doing the check, he saw a man drop down from the ceiling into the business. Other officers arrived and set up a perimeter around the building. Officers saw the man looking through medications and loading items into a bag.
The suspect, JUSTIN BURTON, exited the building and was confronted by police. Burton ran towards the northwest as officers chased him. Burton was captured after a brief chase. Burton dropped the bag of stolen items, but officers recovered it after the chase. The bag contained several thousand pills.
During the burglary and theft, Burton caused an estimated $3,000 in damage to the store’s medication dispensing machine.
Burton was arrested for:
Burglary L5 Felony
Theft Level 6 Felony
Resisting Law Enforcement Class A Misdemeanor
Criminal Mischief Class A Misdemeanor
First one to comment on this post with the correct answer will win 3 Evansville Icemen Hockey, Suite tickets to tomorrow night’s game at the Ford Center:
+In honor of our hometown hero, Don Mattingly:
Don Mattingly shares the record for most home runs hit during 8 consecutive games. How many total did he hit in these 8 games?
Remember, you must comment on this post to win.
Listen back – the place where you can come to find your security solutions!
This question comes from Launi in Evansville, IN:
Launi asks: Will all my employees have to use the same code or can I give them individual codes?
First decide who really needs a code. If an employee come into work, after you open and leaves before everyone else, they probably don’t need a code. The less people that have a code, the easier it will be to manage your system. The easier it is to manage your system, the more secure your system will be.
Once you have decided who needs a code, give everyone their own. By issuing a different user code for everyone, you give everyone their own security identity. When they arm or disarm the system, the system will record who armed it and time stamp it. The system then keeps a record of all activity. If you have chosen Sonitrol of Evansville as your service provider, we will email you free activity reports at your request. On certain systems you can view these reports online. Some of these systems even allow you to add and delete users on your smart phone or smart device.
Last piece of advice – for the most secure system possible, make sure that you keep your information updated. If an employee retires or leaves, delete them. Do not reissue their number to a new employee. Ask you security provider to send you a user report from time to time. Once again, if you have Sonitrol of Evansville, you can have these automatically emailed to you weekly, monthly, quarterly, bi-annually, even annually. Even if you have excellent employee retention, you still want to review your user report and call list (updated call list; VERY very important) to make sure this information is current.
Launi, I hope we have answered your question.
Do you have a question about security systems? Email us at info@sonitrolev.com.
One of our awesome Evansville customers alerted us to this phone scam yesterday:
“Just a heads up on a scam phone call that was received this morning from Seth at (location).
Seth answered a call and the person on the other end told Seth that he was with Emergency 24 and they were receiving a break-in alarm from our business and if he could give them his security code then they could clear it on their end.
Obviously Seth immediately realized that this was out of place and he had never heard of this company and he refused to give them any info. Once he told them this, they said “nevermind we’ll handle it”
The number that they called from was a 773 area code and the number goes back to an unnamed telemarketer with dozens of complaints filed against it.
Please share this info with any employees who may answer the phone from time to time and be sure that they route any questionable call like this to a manager.
Not sure what a company or an individual could gain through our security system but with all of the technology and electronic viruses in place – we want to keep ourselves protected as well as possible.
Great job Seth on handling this correctly and then spreading the word so we are all aware.”
THANKS SETH!!! GOOD JOB!
We also don’t know the intent of this phone scam. But, please share this to alert other businesses and residences!
In an effort to help you make informed decisions when looking into a security system, we have started the following series:
Our first question comes from Josh B in Evansville, IN.
Josh asks a two-part question:
If the power goes out, does it switch over to battery use? For how long?
Thanks for the question Josh.
We can’t speak for everyone, but at Sonitrol of Evansville, we put back up batteries in all of our alarm panels. When the power goes out, the equipment we use automatically provides power with in 10 seconds. Typically the power transfer occurs without notice and it happens very quickly.
How long the battery will last is based upon several different factors.
Basically you should have approximately 4-6 hours of battery power before the battery will need to be replaced.
While our operators may suspect the power to be out in your area, we will never assume that you know the power is out. It is our standard operating procedure to contact you on a power outage. That way you can take the steps necessary to get power restored as quickly as possible without any loss of coverage. If we are your security service provider, we will also let you know if your system communicates that the battery is low.
Josh, I hope this answers your questions.
If you have questions, post them to our Facebook page or email us at info@sonitrolev.com so we can get those answered for you!
Today is Veteran’s Day.The Sonitrol family would like to take a moment to thank all our military men and women for their service.
A special shout out to our employees who have served:
Charles Anderson
Chris Dingman
Mike Mc Ardle
Chris Maxwell
Andrew Nelson
Terry Scarborough
We appreciate your service!
As a business owner, you took a great deal of time in this investment. You had a choose a security company that would work for you. You probably negotiated some pricing. You paid for equipment and now a monthly fee to have the system monitored. The last thing you want to do is make your system worthless!
If you have something similar to the picture below, you might need to make some changes:
With this little post-it, every one that passes will know how to disarm your system without causing an alarm. Just because the keypad may not be visible to the public, doesn’t mean this is a good idea. By posting these instructions, you give disarming rights to every vendor, contractor, delivery person and visitor that passes this area. Best practice:
If you feel uneasy about disarming the system using a code, talk to your security service provider about other items that can be added to your integrated security system. Some systems can be disarmed with the simple swipe of a card or fob.
You paid for it, please use it. The only thing worse than a burglary would be a burglary where someone didn’t arm the system and the police weren’t dispatched. Sometimes it’s just plain forgetfulness after a long day at work. If you have an older system, see if your provider can give you a call at a certain time if the system isn’t armed. OR, see about getting an app for your phone so if someone does accidentally leave the system disarmed, you can arm the system from your smart phone.
Is everyone using the same code to arm and disarm the system? By issuing everyone their own code, your provider will be able to tell you who disarmed the system and when. Here at Sonitrol of Evansville, we send free reports to you via email when requested if you need to review activity. Of course, if you have the app, not only can you see who arms and disarms, but some systems will instantly notify you on your phone.
For more tips on how to maximize the use of your security service, contact us.
Small office renovation??By Chris Dingman – Operations Manager
Whether you have a large or small office, your security system was originally designed and installed, for the number of doors and entry points that office has, to give you have the best possible protection.
When renovations occur sometimes your protection needs to be revamped as well. Adding or removing walls can have an effect on how equipment will work. In a retail store adding a wall to create more space to display merchandise can block motion or audio detectors from covering what it used to cover. The new display may create an unprotected area for you.
Taking out a wall can create false alarms. You spent a lot of time and money creating that open concept you have always wanted, but the motion detector that was ending at the wall, now catches the curtains blowing when the heat turns on. Adding beautiful French doors out to the patio can also create an unprotected entry point.
Taking the time to call your security company to review your coverage when even small office renovations are done can make sure you have the coverage you expect. It’s also a good time to find out how the latest technology can make your life easier, allowing you to get rid of your phone line and having your alarm system communicate over the internet or cell, and getting a smart phone app to arm and disarm your system.
After recovering from your construction and clean up, you don’t want to have to deal with false alarms or an insurance claim because your renovations created an unprotected area. A good security company is invested in your protection. Give them the plans before your renovation, so they can give you the best possible protection.
For more information on your integrated security options, contact us.
